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17

August

L&D in Public Sector: key priorities & challenges for 2022

London

14:00

Berlin

15:00

16:00

Kyiv

Abu Dhabi

17:00

SPEAKERS

PROGRAM

After COVID-19 the landscape of citizens and businesses needs in public services has changed dramatically. While Governments start to formulate a new model of work, one thing has become clear - the role of learning and development (L&D) in Public Sector hit a new wave. In this talk we’ll discuss top learning priorities to support organisational change and ways to overcome challenges in L&D.

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Quality and E-Services Standards in Designing & Delivering Government Services

London

14:00

Berlin

15:00

16:00

Kyiv

Abu Dhabi

17:00

06

September

SPEAKERS

PROGRAM

Despite the continued Governments efforts around the world in transforming public service delivery, significant challenges remain in designing effective e-government services that address citizens’ needs and requirements. In this discussion using some great examples from leading public institutions we’ll talk about key elements in service design that deliver perceived service quality and user satisfaction.

 

ONLINE COURSE

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Digital Government.
User-centricity in public services

Learn through 12 use cases how to create user-centric concept in public services

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The Metaverse - The Start of a New Era of Government Services

London

14:00

Berlin

15:00

16:00

Kyiv

Abu Dhabi

17:00

22

September

SPEAKERS

PROGRAM

The Metaverse is an immersive virtual world that allows its users who have the access and ability to use this technology, to create solutions that defy the current use of technologies. In this talk we’ll be discussing what it takes to develop the Metaverse for governments and public ministries and how the Metaverse will impact the future of governmental services.

PAST EVENTS

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20

July

E-GOV: Transforming Customer Experience with user-centricity

London

14:00

Berlin

15:00

16:00

Kyiv

Abu Dhabi

17:00

SPEAKERS

PROGRAM

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Hani Mashnouk

Head of Business Applications at Abu Dhabi Investment Office

The concept of user-centricity is a worldwide trend in both the private and public sectors. In this discussion using some great examples from leading public institutions we’ll learn the best market practices on how you can re-design public services with digital tools and user-centricity approach to increase citizen satisfaction.

Anyone who is looking for the opportunity to provide better quality of the services, increase the efficiency of the organization and reduces the administrative burden in government or public organisations at municipal, cities, federal, international level.

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Digital transformation teams including CDTO, CIO, CISO,CDO etc

Head of Customer Experience and Service Delivery

Olga Isakova

Founder of DELA - Digital Era Leaders Academy

Head of E-services

Heads of any government departments or offices at any level or functionality

Services Quality Assurance

Head of Outreach & Engagement

Strategy & Innovation

ONLINE COURSE

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Digital Government.
User-centricity in public services

Explore more case studies using customer focus principles in real government initiatives in Europe and Asia (Milan, Gent, Singapore, Seoul, Rotterdam, Belgium ++).

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ORGANIZERS

DELA is a Digital Era Leaders Academy based in UK

Our consultancy recruitment, corporate training and e-learning courses help business and government organisations to:

lead digital transformation and scale up digital innovations

learn the best market practices from leading consultants around the world

Our key strength is to find you the best global experts with unique experience in digital transformation at the world’s leading corporations to share their wisdom with you on educational and consulting projects. Try our mentors and experts on your next large-scale digital initiative. Previously we have worked with experts from such corporation as Shell, Westfield, City of Ghent, WorldBank, Repsol, Equinor, AWS, Enel Italy, Pepsico, Unilever and many others

Our courses subjects:

  • Developing Digital transformation

       strategy and roadmap;

  • Oil & Gas Digital transformation strategy;

  • Digital Government;

  • E-Commerce & Retail

  • Building a data management system;

  • Design Thinking;

  • Developing Digital maturity model;

  • Big Data in Energy Sector;

  • Digitalisation of Energy Company;

  • Machine Learning & Artificial Intelligence;

  • Digital (Zero) Back-Office;

  • Digital Manufacturing;

CONSULTING FORMATS

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More information

Thank you for your interest, we will contact you soon.

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Office: +447458038482
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